Warranty

At Cleto Reyes, we stand behind the quality of our products. Our warranty policy is designed to provide you with peace of mind. Here’s everything you need to know:

  Warranty Coverage

Our warranty covers manufacturing defects. It’s important to note that wear and tear, used, or misused products are not eligible for warranty coverage.

  Proof of Original Purchase

To initiate a warranty claim, you’ll need to provide proof of the original purchase, which includes the receipt and original packaging. The product should be in the same condition as when it was received.

  Warranty Period

Our warranty period begins either one day after the date of purchase or one day after delivery notification, whichever comes later.

  Shipping and Handling

Please note that customers are responsible for covering the shipping and handling costs when sending your product for warranty evaluation.

  Manufacturing Defects

The 60-day warranty specifically applies to manufacturing defects. Our experts will analyze the item to determine if the issue is indeed a manufacturing defect or the result of external damage.

  User Repairs

All our customers, dealers, and resellers are required to adhere to the policies published on our invoices and website.

  Acceptance of Policies

Attempting to repair the product yourself will void the warranty automatically. We recommend reaching out to us for professional assistance.

  Initiating a Warranty Claim

To begin the warranty process, please follow these steps:

Send an email to [email protected] with the following information:

  1. Copy of the original receipt or order number.
  2.  A detailed description of the defect.
  3.  Serial number of the product (if applicable).
warranty

4. Include clear photos of the serial number and the part of the product where the defect is located. If the defect is internal, please provide a thorough description.

5. A general image of the product.

Our dedicated customer service team will guide you through the warranty claim process and provide you with assistance every step of the way.

We are committed to your satisfaction and ensuring that you receive the highest quality products. If you have any questions or require further information, please do not hesitate to reach out to our customer service team.

Your trust is greatly appreciated. Thank you for choosing Cleto Reyes!