Shipping & Handling
Customers, Dealers, and Resellers: We believe in giving you the freedom to choose your preferred service method and shipping company for your orders. This choice empowers you to select the best option that suits your needs.
Free on Board (FOB) Policy
Our shipments are categorized as “free on board (FOB).” This means that once your order is in the hands of the shipping company, we are not responsible for late deliveries, lost packages, customs and brokerage fees, or any damage incurred during handling by the shipping service. We encourage you to select a reputable shipping option that aligns with your delivery expectations.
For our valued customers in Canada, please be aware that the delivery time is subject to the customs policy of your country. Any delays or issues related to customs are beyond the control of both the shipping company and Cleto Reyes USA. We appreciate your understanding in these matters.
Shipping Fees and Address Changes
The initial shipping fee is nonrefundable once your product has been shipped. Please make sure to review your order details carefully before finalizing your purchase.
If you find it necessary to change the delivery address or cancel your order after the package has been shipped, a $13 USD fee will be charged.
We understand that circumstances may arise, and we are here to assist you with any requests.
We are committed to providing you with a seamless shopping experience. If you have any questions or require assistance with your order, please don’t hesitate to reach out to us.
Your satisfaction is important to us, and we’re here to ensure your orders reach you in the best possible condition.
Thank you for choosing Cleto Reyes!